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TERMS & CONDITIONS

DEFINITIONS

The Client: The recipient of the service

The Company: Kristina Gasperas Academy Ltd

The Agreement: The agreement between the Client and the Company, confirmed by e-mail, for provision of the service

The Fee: The amount payable by the Client to the Company for the service in the Agreement

The Studio: Kristina Gasperas Makeup and Hair Studio, 5A-7A Golden Court, Richmond, Surrey TW9 1EU

The Team: Members of Kristina Gasperas’ K-Team as listed on the K-Team web-page

BOOKING

Bookings are either secured upon receipt of a deposit, the amount of which varies depending on the service and can be found on the appropriate webpage for the service, or by paying the full price for the service via the appropriate webpage in the Shop section. Receipt of a deposit or full payment confirms the Agreement and secures the Company’s service on the agreed date and time for the agreed Fee.

Deposits are deducted from the final Fee due. Enquiries for which neither a deposit nor full payment have been paid are not confirmed and therefore provision of the service cannot be guaranteed and an Agreement is not formally in place.

Deposits and full payments are non-refundable if a cancellation is received less than 12 weeks before the service is due to commence.

Cancellations of bookings are only deemed valid if received via email to hello@kristinagasperas.com

The Fee is always either agreed via email or stated in the appropriate webpage in the Shop section, verbal agreements are not offered as they are not deemed valid by the Company.

The Company reserves the right to cancel special offers and rates at any time, with the exception of where an emailed Agreement is already in place with the Client.

TRAVEL EXPENSES FOR BOOKINGS WITHIN THE MAINLAND UK

For Kristina and Kasia: travel expenses are incurred for services booked outside a 20-mile road distance from the Studio, unless the service is shown on this website as being performed outside the Studio and there is a set Fee stated for the service. Where travel expenses are incurred within the mainland UK they are at a rate of 50p for every mile outside a 20-mile road distance from the Studio and are based on the return journey.

For Aušra: travel expenses are incurred for services booked outside a 20-mile road distance from Woking (GU22), unless the service is shown on this website as being performed away from the Studio and there is a set Fee stated for the service. Where travel expenses are incurred within the mainland UK they are at a rate of 50p for every mile outside a 20-mile road distance from Woking (GU22) and are based on the return journey.

Where travel expenses are incurred for travel by car and the service is to be provided within the London Congestion Charge Zone, at times when the Charge is in operation, the London Congestion Charge fee will be added to the Fee.

Distances are calculated using an online journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.

If required, alternative methods of transport other than motor vehicles, such as rail or flight will be discussed and agreed with the Client during the booking process.

TRAVEL EXPENSES FOR BOOKINGS OUTSIDE OF THE MAINLAND UK

Travel expenses are incurred for services booked outside of the mainland UK, unless the service is shown on this website as being performed at another location and there is a set Fee stated for the service. Where travel expenses are incurred outside the mainland UK they are as follows:

  • Travel expenses to and/or parking at a train station, airport or port where the Team member(s) will be travelling from. If the journey to the train station, airport or port is by car then 50p for every mile outside of a 20-mile road distance from the Studio is charged for Kristina and all Team members except Aušra, and is based on the return journey.
    For Aušra 50p is charged for every mile outside of a 20-mile road distance from Woking (GU22).
    Where travel expenses are incurred for travel by car and the journey involves entering the London Congestion Charge Zone, at times when the Charge is in operation, the London Congestion Charge fee will be added to the Fee;
  • Return rail tickets, flights and/or boat tickets for all Team member(s) booked from/to convenient train stations, airports and/or ports. The Company will always endeavour to find the most cost-effective option; and
  • All additional travel required at the destination related to provision of the service.

Road distances are calculated using an online journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.

ACCOMMODATION & SUBSISTENCE EXPENSES FOR BOOKINGS WITHIN THE MAINLAND UK

For Kristina and Kasia: accommodation expenses are incurred for services provided within the mainland UK that are to start prior to 8am at a location over 50 miles road distance from the Studio, unless the service is shown on this website as being performed at another location and there is a set Fee stated for the service.

For Aušra: accommodation expenses are incurred for services provided within the mainland UK that are to start prior to 8am at a location over 50 miles road distance from Woking (GU22), unless the service is shown on this website as being performed at another location and there is a set Fee stated for the service.

This will be discussed and agreed with the Client during the booking process.

£50 will be charged for subsistence per Team member for every 24 hours spent away from home for a booking.

The Company will always endeavour to find the most cost-effective option.

ACCOMMODATION & SUBSISTENCE EXPENSES FOR BOOKINGS OUTSIDE OF THE MAINLAND UK

The below is only applicable for services performed outside of the mainland UK and where there is no set Fee stated for the service on this website.

For bookings outside of the mainland UK accommodation expenses within the mainland UK will be charged for trains, flights or boats leaving the mainland UK prior to 8am from a train station, airport or port over 50 miles from the Studio for Kristina and Kasia, or over 50 miles from Woking (GU22) for Aušra.

Accommodation expenses at the destination of the booking will also be incurred however all accommodation expenses will be discussed and agreed with the Client during the booking process.

£50 will be charged for subsistence per Team member for every 24 hours spent away from home for a booking.

The Company will always endeavour to find the most cost-effective option.

PAYMENT

Invoices for deposits are sent from the Company to the Client via email as soon as possible after a booking has been confirmed via email.

Invoices for the balance of the Fee are sent from the Company to the Client 2 weeks before the start date of the service, unless the service is in less than 2 weeks’ time in which case it will be sent immediately after the booking has been confirmed via email.

Full payment of the balance of the Fee is required 1 week before the service at the latest, if the service is less than 1 week away full payment is required to secure the booking. The only exception to this is where the Client has agreed with the Company to pay the Fee in cash on the first day of the booking.

Payment can be accepted by cash, debit/credit card, bank transfer, PayPal or via a secure online link that is emailed to the Client by the Company. Only cash is accepted for payments on the first day of the booking.

For deposit payments by bank transfer, the booking is only confirmed once the bank transfer has cleared in the Company’s bank account.

CLIENT RESPONSIBILITY

It is the Client’s responsibility to inform the Company or Team member who is engaged to provide the course/masterclass of any potential issues such as but not limited to medical conditions and mobility requirements. Neither the Company nor Team member can be held liable for any condition that arises or loss incurred by the Client if the Client has not informed the Company and/or Team member of any known conditions as stated above, or of any conditions unknown to the Client at the time of the course/masterclass.

The Company and/or Team member reserve the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate and/or if the Client reports a condition that the Company and/or Team member deem as a risk to the Client’s health and well-being. In these cases any payments that have already been made by the Client for the course/masterclass are non-refundable.

COMPANY RESPONSIBILITY

The Company will always endeavour to honour the Agreement to the best of its ability.

There may be circumstances beyond the control of the Company where a Team member is unwell, delayed or otherwise unavailable, sometimes at short notice. In such a case the Company will inform the Client at its earliest convenience and endeavour to make favourable alternative arrangements if possible.

The Company reserves the right to offer the Client compensation in the event that it is not able to honour the Agreement. This is entirely dependent on the circumstances and will be discussed openly and honestly with the Client.

CANCELLATIONS

Unless specified differently on the webpage for the service:

  • payments made to the Company for a service that is subsequently cancelled by the Company will be refunded in full within 7 days of the cancellation; and
  • cancellations by the Client for a service where a payment has been made, that are received less than 3 weeks before the start of the service are non-refundable. Cancellations received before this time will be refunded in full within 7 days of the cancellation.

Cancellations for services booked where travel and/or accommodation expenses have been paid for by the Company and are non-refundable by the travel/accommodation provider(s) will incur full reimbursement from the Client to the Company for the travel and/or accommodation costs paid.

For cancellations related to gift voucher services please see the gift vouchers section below.

Cancellations are only valid if received via email to hello@kristinagasperas.com

PHOTOGRAPHY & USE OF IMAGES

Photographic/video images of the Client will not be used by the Company in promotional material unless the Client’s express permission has been granted.

GIFT VOUCHERS

Gift vouchers are only available as e-vouchers sent via email and must be purchased and paid in full from the relevant Shop pages of this website. They are valid for 12 months from the date of issue and are not transferable.

Gift vouchers are only refundable if cancelled via email sent to hello@kristinagasperas.com within 14 days of purchase. Refunds will be issued within 7 days of receipt of cancellation.

Bookings for gift voucher services are to be made via email to hello@kristinagasperas.com and are confirmed via email by the Company.

Once a date has been reserved for the gift voucher service it can only be amended once and the amendment must be received via email to hello@kristinagasperas.com at least 2 weeks before the start of the service, otherwise the gift voucher is deemed null and void by the Company.

ONLINE COURSES AND ONLINE ACADEMY MEMBERSHIP

Purchased online courses/lessons/tutorials are available for Clients to view for 12 months after the purchase date. They must not be downloaded, reproduced, filmed or broadcast in any way without express permission of the Company.

Membership fees for the Online Academy are debited monthly from the Client via a PayPal recurring payment set up by the Client during the registration process until cancelled by the Client or revoked by the Company. The Client’s billing cycle starts on the day of the month the initial payment was made.

The Company reserves the right to cancel a Client’s access to the Online Academy‘s secured webpages and Private Facebook Group but will only do so on reasonably grounds and having firstly informed the Client. Refunds are not available should this happen part-way through a monthly billing cycle.

To cancel membership of the Online Academy the Client should cancel the monthly PayPal recurring membership payments via their PayPal account. The Client will only be able to access the Online Academy‘s secure webpages and Private Facebook Group until the end of their final monthly billing cycle.

Refunds are only available for purchases of online courses/lessons/tutorials and membership fees for the Online Academy if the Company has not been able to provide these services fully within a reasonable time to the Client. No other refunds will be offered for these services.

The Company is not responsible if the Client’s internet connection or IT equipment is not of a standard which would enable them to view the online content satisfactorily. This would not be grounds for a refund.

CHANGES TO SERVICES AND PRICES

Prices for products and services are subject to change without notice.
The Company reserves the right to modify or discontinue a service (or any part or content thereof) at any time without notice.

VAT

The Company is VAT registered in the UK, the VAT registration number is GB328002831

VAT at 20% is included in all of the quoted prices. For VAT exempt transactions a VAT-free invoice can be provided however prices for services do not get altered to reflect this. This is due to the fact that prices for services were not increased to account for VAT, the Company absorbs this cost.

PLEASE NOTE THAT BY SECURING A BOOKING, PURCHASING A GIFT VOUCHER, PURCHASING AN ONLINE COURSE AND/OR SUBSCRIBING TO THE ONLINE ACADEMY THE CLIENT ACCEPTS THESE TERMS AND CONDITIONS

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