TERMS & CONDITIONS

The Client: The recipient of the service

The Company: Kristina Gasperas Academy Ltd

The Agreement: The agreement between the Client and the Company, confirmed by email, for provision of the service

The Fee: The amount payable by the Client to the Company for the service in the Agreement

The Studio: K-Studio, 85 White Hart Lane, Barnes, London SW13 0PW, United Kingdom

The Team: Tutors at the Kristina Gasperas Academy, as listed on the Tutors web-page.

Bookings are either secured upon receipt of a retainer, the amount of which varies depending on the service and can be found on the appropriate webpage for the service, or by paying the full price for the service via the appropriate webpage in the Shop section. Receipt of a retainer or full payment confirms the Agreement and secures the Company’s service on the agreed date and time for the agreed Fee.

Retainers are deducted from the final Fee due. Enquiries for which neither a retainer nor full payment have been paid are not confirmed and therefore provision of the service cannot be guaranteed and an Agreement is not formally in place.

The Fee is always either agreed via email or stated in the appropriate webpage in the Shop section, verbal agreements are not offered as they are not deemed valid by the Company.

The Company reserves the right to cancel special offers and rates at any time, with the exception of where an emailed Agreement is already in place with the Client.

For Kristina and Kasia: travel expenses are incurred for services booked outside a 20-mile road distance from the Studio, unless the service is shown on this website as being performed outside the Studio and there is a set Fee stated for the service. Where travel expenses are incurred within the mainland UK they are at a rate of 75p for every mile outside a 20-mile road distance from the Studio and are based on the return journey.

For Aušra: travel expenses are incurred for services booked outside a 20-mile road distance from Woking (GU22), unless the service is shown on this website as being performed away from the Studio and there is a set Fee stated for the service. Where travel expenses are incurred within the mainland UK they are at a rate of 75p for every mile outside a 20-mile road distance from Woking (GU22) and are based on the return journey.

Where travel expenses are incurred for travel by car and the service is to be provided within the London Congestion Charge Zone, at times when the Charge is in operation, the London Congestion Charge fee will be added to the Fee.

Distances are calculated using an online journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.

If required, alternative methods of transport other than motor vehicles, such as rail or flight will be discussed and agreed with the Client during the booking process.

Travel expenses are incurred for services booked outside of the mainland UK, unless the service is shown on this website as being performed at another location and there is a set Fee stated for the service. Where travel expenses are incurred outside the mainland UK they are as follows:

• Travel expenses to and/or parking at a train station, airport or port where the Team member(s) will be travelling from. If the journey to the train station, airport or port is by car then 50p for every mile outside of a 20-mile road distance from the Studio is charged for Kristina and all Team members except Aušra, and is based on the return journey.
  For Aušra 50p is charged for every mile outside of a 20-mile road distance from Woking (GU22).
  Where travel expenses are incurred for travel by car and the journey involves entering the London Congestion Charge Zone, at times when the Charge is in operation, the London Congestion Charge fee will be added to the Fee;
• Return rail tickets, flights and/or boat tickets for all Team member(s) booked from/to convenient train stations, airports and/or ports. The Company will always endeavour to find the most cost-effective option; and
• All additional travel required at the destination related to provision of the service.

Road distances are calculated using an online journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.

Accommodation expenses are incurred for services provided within the mainland UK for bookings away from the Studio where the Team member would have to leave their home address on or before 6:30am.​

This will be discussed and agreed with the Client during the booking process.

£50 will be charged for subsistence per Team member for every 24 hours spent away from home for a booking.

The Company will always endeavour to find the most cost-effective option.

The below is only applicable for services performed outside of the mainland UK and where there is no set Fee stated for the service on this website.

Accommodation expenses within the mainland UK will be charged for trains, flights or boats leaving the mainland UK where the Team member would have to leave their home address on or before 6:30am.

Accommodation expenses at the destination of the booking will also be incurred however all accommodation expenses will be discussed and agreed with the Client during the booking process.

£50 will be charged for subsistence per Team member for every 24 hours spent away from home for a booking.

The Company will always endeavour to find the most cost-effective option.

Where a retainer payment is offered as an option to book a service, this can be paid via the appropriate webpage for the service in the Shop section. As an alternative, the full Fee can also be paid on the same webpage, if the full Fee is paid in one instalment.

Where a retainer has been paid for a service, an invoice for the balance of the Fee is sent from the Company to the Client 2 weeks before the start date of the service, unless the service is in less than 2 weeks’ time in which case it will be sent immediately after the retainer payment has been received.

Full payment for the service is required 1 week before the start date.

Payment can be accepted via debit/credit card or bank transfer.

It is the Client’s responsibility to inform the Company or Team member who is engaged to provide the course/masterclass of any potential issues such as but not limited to medical conditions and mobility requirements. Neither the Company nor Team member can be held liable for any condition that arises or loss incurred by the Client if the Client has not informed the Company and/or Team member of any known conditions as stated above, or of any conditions unknown to the Client at the time of the course/masterclass.

The Company and/or Team member reserve the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate and/or if the Client reports a condition that the Company and/or Team member deem as a risk to the Client’s health and well-being. In these cases any payments that have already been made by the Client for the course/masterclass are non-refundable.

The Company will always endeavour to honour the Agreement to the best of its ability.

There may be circumstances beyond the control of the Company where a Team member is unwell, delayed or otherwise unavailable, sometimes at short notice. In such a case the Company will inform the Client at its earliest convenience and endeavour to make favourable alternative arrangements if possible.

The Company reserves the right to offer the Client compensation in the event that it is not able to honour the Agreement. This is entirely dependent on the circumstances and will be discussed openly and honestly with the Client.

Unless specified differently on the webpage for the service:

• payments made to the Company for a service that is subsequently cancelled by the Company will be refunded in full within 7 days of the cancellation.
• cancellations by the Client for a service in the mainland UK where either a full or retainer payment has been made, that are received less than 4 weeks before the start of the service are non-refundable. Cancellations received before this time will be refunded in full within 7 days of the cancellation.
• cancellations by the Client for a service outside of the mainland UK where either a full or retainer payment has been made, that are received less than 6 weeks before the start of the service are non-refundable. Cancellations received before this time will be refunded in full within 7 days of the cancellation.

Cancellations for services booked where travel and/or accommodation expenses have been paid for by the Company and are non-refundable by the travel/accommodation provider(s) will incur full reimbursement from the Client to the Company for the travel and/or accommodation costs paid.

For cancellations related to gift voucher services please see the gift vouchers section below.

Cancellations are only valid if received via email to hello@kristinagasperas.com

Photographic/video images of the Client will not be used by the Company in promotional material unless the Client’s express permission has been granted.

Gift vouchers are only available as e-vouchers sent via email and must be purchased and paid in full from the relevant Shop pages of this website. They are valid for 12 months from the date of issue and are not transferable.

Gift vouchers are only refundable if cancelled via email sent to hello@kristinagasperas.com within 14 days of purchase. Refunds will be issued within 7 days of receipt of cancellation.

Gift voucher redemption against products or services are to be made via email to hello@kristinagasperas.com and are confirmed via email by the Company.

If a gift voucher is redeemed against a scheduled event, the booking can only be changed once, and we must be informed via email to hello@kristinagasperas.com more than 48 hours before the event, otherwise the gift voucher is deemed null and void by the Company.

Membership of the Online Academy is per person, rather than per business or salon. Only one Facebook profile can be accepted into the Online Academy’s Facebook Group per membership. Online Academy content is for members only and must not be downloaded, reproduced, filmed or broadcast in any way without express permission of the Company.

Membership fees for the Online Academy are debited either monthly or annually from the Client via a PayPal recurring payment set up by the Client during the registration process until cancelled by the Client or revoked by the Company. The Client’s billing cycle starts on the day of the month or year that the initial payment was made.

The Company reserves the right to cancel a Client’s access to the Online Academy‘s secured webpages and private Facebook Group but will only do so on reasonable grounds and having firstly informed the Client. Refunds are not available should this happen part-way through a monthly billing cycle.

To cancel membership of the Online Academy the Client should cancel the monthly PayPal recurring membership payments via their PayPal account. The Client will only be able to access the Online Academy‘s secure webpages and Private Facebook Group until the end of their final billing cycle.

Refunds are only available for Online Academy membership fees if the Company has not been able to provide these services fully within a reasonable time to the Client. No other refunds will be offered for the membership.

The Company is not responsible if the Client’s internet connection or IT equipment is not of a standard which would enable them to view the online content satisfactorily. This would not be grounds for a refund.

Prices for products and services are subject to change without notice.
The Company reserves the right to modify or discontinue a service (or any part or content thereof) at any time without notice.

The Company is VAT registered in the UK, our UK VAT registration number is GB328002831

VAT at 20% is included in all of the quoted prices, where UK VAT is applicable. Where UK VAT is not applicable a VAT-free invoice can be provided.

Please note that our prices are not reduced for transactions where UK VAT is not applicable. A 20% discount is automatically offered to Clients whose transactions are subject to UK VAT, before 20% VAT is added back on to the transaction.