Widerrufsrecht
We want you to be 100% happy with your order. We can accept product returns for exchange or refund only if they are received at the address below within 14 days of us shipping your order.
Product exchanges where the new product(s) requested is/are of a higher monetary value than the original order will incur a charge equal to the difference in price. Exchanges for new product(s) of a lower monetary value than the original order will be eligible for a part-refund.
Products returned must be unopened, unused and in the same condition as received in order to be eligible for a refund or exchange.
Postage for returns is at your own expense, unless the product(s) returned was/were faulty or damaged when received. We recommend using the same shipping methods as we do, listed above.
Postage fees paid for orders are non-refundable.
Product return refunds will be processed within 5 working days of receipt of a returned product and will be reimbursed via the original payment method.
We will endeavour to ship exchanges within 1-2 working days of receipt of a returned product, except for K-Dollies, however this may take longer for some exchanges. K-Dolly exchanges we aim to ship within 5 working days of receipt of returned product. Postage for exchanges will be covered by us, as long as the new product(s) is/are of the same monetary value and/or weight as the product(s) returned. Exchanges where the new product(s) are of a higher monetary value and/or weight will incur an additional shipping charge.
Product returns are only accepted for physical products. Gift vouchers, online products and event tickets are exempt from this returns policy.
The address for returns is: K-Studio, 85 White Hart Lane, London SW13 0PW, United Kingdom. We are not liable for returned items that are not received by us as they have been lost in transit.
Before returning an item please firstly send an email to hello@kristinagasperas.com stating:
- Your order number.
- Which item is being returned.
- The reason for the return.
- Whether a refund or exchange is requested.
- If an exchange is requested please confirm the new item(s) required.
TRAINING EVENT CANCELLATIONS
Unless specified differently on the webpage for the event:
Cancellations for training events in the mainland UK received less than 4 weeks before the start of the event are non-refundable.
Cancellations for training events outside the mainland UK received less than 8 weeks before the start of the event are non-refundable.
Cancellations received before these deadlines will be refunded in full within 7 days of the cancellation request.
Cancellations for training events where the client has booked us and travel/accommodation are required and have already been paid by us, and are non-refundable by the travel/accommodation provider(s), will incur full reimbursement from the client.
Payments for training events that are cancelled by us will be refunded in full within 7 days of the cancellation.
Cancellations are only valid if received via email to hello@kristinagasperas.com