The most efficient way for a new enquiry to reach us is by filling out the form on our Contact page.

Our super-efficient Bookings Manager Juratė is always quick to respond to enquiries and questions. She will always ask for all of the important information we need.

You are in exceptionally good hands from the moment you get in touch and we are never short of compliments for Juratė’s efficient and friendly communications.

By including all of the info below we can deal with enquiries more efficiently:

• Your name (or the name of the client if you are booking for someone else)​.
• The service that you or the client are interested in.
• If the enquiry is for a bespoke face-to-face training event, a selection of suitable dates for the event.

We can do, it depends on the booking, please see the relevant sections in our Terms & Conditions page.

To secure a booking or service with us there are a few options:

• For all services where there is a link to book on the relevant webpage you will have to click on the link and pay for the service in full via our Shop.
• For all services where there is no link to book on the relevant webpage please send an email to hello@kristinagasperas.com and our Bookings Manager will send you an invoice for a retainer or full payment, depending on when the service is for. Only when this has been paid is your booking confirmed.
• For Online Academy membership there is a button on the appropriate webpage to sign up, you’ll have to click on it and it’ll take you to a secure PayPal page where you can set up the monthly membership payment.

Please note that where a retainer has been paid, the amount is deducted from the final amount due.

Emailed enquiries for which payment has not been received are not confirmed and therefore the service cannot be guaranteed.

Payments for all services can be made by debit/credit card or PayPal. Bookings/Services are only secured once payments have cleared.

Payments for Online Academy monthly membership should be made via PayPal recurring payments that are set up automatically during the registration process. Please email membership@kristinagasperas.com if you do not have a PayPal account and wish to join the Online Academy as we can then discuss some alternatives.

We accept all major debit/credit cards.

Unless specified differently on the webpage for the service:

• If we cancel a service that you’ve paid for we’ll refund you in full within 7 days of the cancellation.
• If you cancel a service that you’ve paid for (excluding gift vouchers and Online Academy membership) via email to hello@kristinagasperas.com less than 3 weeks before the start of the service it’s non-refundable. Cancellations received via email before this time will be refunded in full within 7 days of the cancellation.

Gift vouchers are only refundable if cancelled via email sent to hello@kristinagasperas.com within 14 days of purchase. Refunds will be issued within 7 days of receipt of cancellation. Once a date has been reserved for a gift voucher service it can only be amended once and the amendment must be received via email to hello@kristinagasperas.com at least 2 weeks before the start of the service, otherwise the gift voucher is deemed null and void.

Refunds are only available for Online Academy membership fees if we haven’t been able to provide these services fully within a reasonable time. No other refunds are offered for the membership.

To cancel membership of the Online Academy you’ll have to cancel the monthly PayPal recurring membership payments via your PayPal account. You’ll still be able to access the Online Academy’s content, including the Private Facebook Group, until the end of your final monthly billing cycle.

We can’t be responsible if your internet connection or IT equipment is not of a standard which would enable you to view the online content satisfactorily. This would not be grounds for a refund.

Cancellations for services booked where travel and/or accommodation expenses have been paid for by us and are non-refundable by the travel/accommodation provider(s) will incur full reimbursement from yourself.

Cancellations are only ever valid if received via email to hello@kristinagasperas.com.

For our full cancellation terms, please see our Terms & Conditions page.

Yes! Gift vouchers are available for many of our services as a lovely treat or present for family or friends. Check them out in our Shop.

If a discount or special rate is offered it is only valid if confirmed by us in an email, we don’t offer verbal agreements regarding discounts/special rates.

Yes, personal liability insurance is assured.

The Kristina Gasperas Online Academy is our membership which includes access to video tutorials, useful documents and cheat-sheets, members discounts and events as well as access to our Private Facebook Group support community. To join you will need to pay a monthly subscription which is collected via PayPal and can be set up automatically when you sign up here.

Once registered you are free to cancel at any time by cancelling your PayPal recurring payment but you’ll still have access to all of the membership content until the end of your current monthly billing cycle.

We are VAT registered in the UK, our VAT registration number is GB328002831​.

VAT at 20% is included in all of the quoted prices, where UK VAT is applicable. Where UK VAT is not applicable a VAT-free invoice can be provided.

Please note that our prices are not reduced for transactions where UK VAT is not applicable. A 20% discount is automatically offered to clients whose transactions are subject to UK VAT, before 20% VAT is added back on to the transaction.